3 ways a client portal will provide transparency and minimize hours of customer support

Even though running an ecommerce business can be challenging, having a modern, streamlined smart terminal point of sale system at your side can mean the difference between pulling out your own hair and operating with confidence and efficiency. 

More than just providing you with a way to securely take payments, your point of sale system, combined with the software applications that run behind the scenes, can assist you in streamlining your operations and providing superlative service to your customers.

The importance of maximum transparency and customer service.

Today’s buyers are savvy about the many merchandise and pricing options available to them in the international marketplace. They also demand to be treated as individuals with their own set of unique preferences and tastes. 

For these reasons, it is vital that you offer them a shopping experience characterized by clarity and specialized attention.

There are many ways that you can make this happen. Of course, start by providing merchandise that meets or exceeds their expectations. Give them multiple ways to make purchases and interact with you, including in a physical store, via your website, on social media, through blog and video content, etc. 

Finally, don’t lose sight of the powerful features that reside within your point of sale system and Payments Hub merchant portal from Payanywhere.

What is Payments Hub?

Payanywhere’s Payments Hub merchant portal is an online application available to all customers of this payment processing provider. In general, it is designed to give sellers a centralized place to manage the numerous operational elements crucial to today’s businesses. 

These include viewing payment transactions, pulling reports, disputing chargebacks, viewing deposits and withdrawals, and managing employees and inventory. With this vast array of functions available at all times, you have full control over all areas of your company from anywhere. All you need is a mobile phone or computer to access its numerous advantages.

1. Easy access to information.

Excelling in providing transparency and stellar customer care can only happen when you are fully aware of your own processes and business progress in real time. 

Payments Hub is designed to maximize your easy access to the details you need right from the home screen. As soon as you log in, you will see statistics about sales volume, your most recent deposits, sales performance, top customers, and other helpful specifics.

When a particular customer comes to you with a question or concern about a sale, you can quickly go to the hub’s individual transaction page for that client. 

In this section, you have updated access to the facts you need, including amount authorized, payment method and information, items purchased, customer details, and receipt/return data.

2. Streamlined portal design means optimized customer service.

The first step toward transparency comes when you provide your clients with clear, thorough information about their purchase with the assistance of Payments Hub navigable screens and clear data. 

These features are amplified even more by the system’s invoicing and reporting capabilities. Instead of needing to search long and hard for client-specific payment details, everything can be retrieved and displayed with just a few clicks. 

Discussing any concerns that have arisen flows more smoothly and with increased accuracy thanks to Payments Hub.

3. The special case of recurring billing.

Allowing customers to pay a set amount in regular intervals for a specified period of time has become a popular way to keep people engaged, boost sales, and optimize predictability for buyer and seller alike. However, this model can come with its own set of potential problems that, if allowed to go unsolved, can lead to frustration, wasted resources, and even lost business.

Fortunately, your Payanywhere merchant portal can be configured to provide you and your client with the details necessary to make their subscription experience a positive one. Through the Virtual Terminal, you can easily manage all aspects of recurring billing.

The invoicing tool allows for easy configuration of automated billing and account monitoring so that you can be alerted of an impending expiration date. Equally relevant are the customer relationships tools that are built into your POS and supported by the merchant hub. 

They give you ways to send regular communications not related to the subscription plan that will increase engagement and notify clients of promotions and business changes.

In the day-to-day running of your retail business, you rely on your knowledgeable employees to represent the face of the company to your clients. 

Equally crucial are your automated helpers consisting of your virtual terminal and payments portal. Combine these elements, and your store is fully equipped to provide transparent, streamlined offers and customer support that gives you more time to enhance your services and grow your business.