4 ways to minimize employee frustration and boost performance.

When you take the needs and growth of your staff members into consideration and prioritize nurturing their success, your business also reaps significant rewards. You can make it all happen with the help of the employee management tools contained in the point of sale system that you already utilize to accept payments and control your inventory. Elevate morale and optimize performance by implementing the following tips for keeping your best employees.

1. Use your POS to efficiently keep track of employee hours.

This might seem like a small concern, but unending frustration can result when schedules are disorganized or hours are incorrect. This can lead to anxiety for your workers and lost profits for you.

Fortunately, a good POS can create a unique profile for each staff member with a PIN-required system that reduces fraud and enhances security. If you accept tips at your store, your POS can also require workers to declare their gratuities and/or perform a till count before they are allowed to clock out. This keeps everyone honest and enables you to streamline these and other multiple records into a single system, promoting less stress for everyone, added efficiency, and easier bookkeeping.

2. Optimize scheduling.

Coordinating shifts goes hand in hand with streamlined time clock management. Your POS can totally take over the tedious process of writing out schedules by hand or manually sending out emails.

The system does more than give you a way to set up shifts. You can also make changes on the fly, notify everyone via automated emails, and even accept shift trades and vacation requests. Because the POS is cloud-based, you can take care of these vital administrative details from anywhere, 24/7. As with time tracking, this integrated capability leads to less confusion, more clarity, and a better overall work environment.

3. Upgrade to mobile POS to improve your staff and customer experience.

When your team members are trapped behind the register all day every day, even the most dedicated can become discontented. Updating to mobile POS will help to liberate employees from this mind-numbing part of the job by allowing them to assist customers from anywhere in the store.

Additionally, because the mobile POS integrates with your product database, employees can provide customers with real-time information about stock quantities, answer questions, and offer additional accessories that will further enrich their purchase. This will not only enhance the buyer’s experience but will also empower your workers and help them to feel like dynamic members of the team and ambassadors of your mission to provide top-shelf products and services.

4. Offer performance-based feedback and training.

When workers feel supported and appreciated, morale rises. With the help of your POS, you can generate reports on each person’s performance, including data that highlights their areas of both strength and challenge. Using these details, you will be in the perfect position to foster accountability and provide feedback and training.

While the employee management tools contained in your POS will never replace the human touch, you should think of them as an extension of your own unique management style. When you incorporate them into your business model, you will enhance worker satisfaction, elevate performance and foster an environment that fosters satisfaction, growth and job longevity.