More than just a way to accept payments, a point of sale system can improve employee morale.

You may never have thought twice about the point of sale system that you use to accept your customers’ in-person and/or online payments. Even if you do already know that this combination of hardware and software is packed with additional tools that can help you with virtually every aspect of running your business, there is one more gift your POS system can bestow that has probably escaped your notice. As this POS guide will show, this humble solution can actually make your staff feel good and love working for you.

Make the ultimate morale drain a thing of the past.

If you have ever worked in retail yourself, you know how aggravating and excruciating it can be to work behind a cash register, particularly during busy times. Fortunately, the right POS solution can bust those endless lines at the register by speeding up the payment process.

No longer will customers be fumbling for cash or checks when they can simply wave their phone or tap their card near your system’s contactless card reader. Often, this increased efficiency even makes it possible for you to reduce staff at your registers, especially if associates are also able to accept payments on the sales floor using mobile devices. The bottom line is that staff members are happier when they are not doing drudge work but can instead be engaged in stimulating, customer-centered activities. All of this is made possible thanks to today’s smart POS systems.

Streamline the nuts and bolts.

Nothing sucks the positive energy out of a business faster than unhappy workers. And few things make workers more miserable than scheduling and vacation time issues.

The good news is that your POS system likely has a built-in employee management toolset that will seamlessly streamline those vital but pesky aspects of keeping times and tasks organized. Now you can tweak shift schedules, change hours on the fly, and instantaneously send out emails to ensure that everyone knows exactly where they should be and when.

Keep your finger on the production pulse.

Connect your POS solution to a barcode scanner and easily keep track of your inventory from the time it enters your warehouse until it gets put into your customers’ hands. That way, you’ll have a thorough view of each piece of merchandise’s journey. That includes details about which of your workers sold it, when the sales occurred, and who purchased it. With the help of your system’s reporting feature, you can take a deep dive into each associate’s performance.

What does that mean for your business? For starters, you can reward success with heartfelt personal thanks and even tangible incentives like bonuses to the highest seller or the most improved. By the same token, you’ll be able to learn right away when one of your workers is struggling and can then get to the bottom of the underlying issue. That might mean giving additional training or shifting the person’s responsibilities toward a task that better utilizes their particular skills and abilities. In either case, you'll be better positioned to meet both your business needs and those of your employees.

Raising the spirits of your workers represents a win for everyone involved. Use a modern POS system to speed up and enhance your checkout process, streamline time scheduling, and reward productivity. You’ll be amazed at the immediate benefits to your store’s day-to-day operations.